|
There are times when patients are critical of healthcare
workers.
The complaints procedure in NHSScotland has a number of stages.
In the first instance, members of the public experiencing
a problem with a service provided should try and make a direct
complaint to the person or department providing the care.
In most cases problems can be resolved by those most closely
involved.
Where local attempts to solve the problem have failed, or
if the complainant (the person who makes the complaint) feels
uncomfortable about addressing the problem locally, they may
wish to make a formal complaint to their area NHS Board:
Members of the public wishing to follow the formal complaints
procedure should first read the leaflets below, which have
been produced by Health
Rights Information Scotland:
- The
NHS and You
This leaflet provides information about what you have a
right to expect from NHSScotland and what is expected from
you.
- Making
a Complaint About the NHS
This leaflet provides NHS users with information about the
complaints procedure in NHSScotland.
If a complainant is unhappy with the way that a complaint
has been handled they may take the matter to the Scottish
Public Services Ombudsman, who provide an independent
response to complaints about public services in Scotland.
Information for NHSScotland Staff and guidance on
handling complaints are in the "Can
I Help you" leaflet.
| 
